Building a Highly Strategic Contact Center Takes More Than Just Effort
Partner with expertise to make it happen
SRS CONSULTING PROVIDES EXPERT CALL CENTER STRATEGY, BUSINESS PROCESS REENGINEERING, AND CHANGE MANAGEMENT.
Whether opening a new call center, or improving the efficiency and effectiveness of an existing one, we provide eye-opening perspectives and high-impact solutions to the travel and hospitality industries.
Assessment
Our deep-dive into your existing or needed call center operations allows us to produce an in-depth, actionable analysis of your current processes. We present our findings as a detailed report with high-impact improvement recommendations.
ALIGNMENT
We believe executive buy-in is essential to every successful transition, so we focus on making sure decision-makers are personally brought up to speed on our analysis’ findings and what it means to the company’s bottom line.
Improvement
Our high-impact improvement recommendations aren’t just fluff. We are fully prepared and equipped to follow through and help manage the changes smoothly and professionally. Our clients love the high degree of continuity between analysis, planning, and execution.
About SRS
With over two decades of hands-on experience in the contact center industry, Susan Rubin-Stewart has become a recognized leader in driving transformative results. Beginning her career in 2005 at Keystone, Susan's talent for optimizing operations and building high-performing teams quickly propelled her into leadership roles. She went from managing day-to-day call center operations to leading corporate contact centers with a $5 million P&L, transforming a small team into a 220-person powerhouse and boosting operational efficiency by 15%.
Passionate about innovation and driven by a commitment to excellence, Susan founded SRS Consulting to extend her expertise to a broader audience. Known for her strategic mindset and practical approach, Susan has successfully partnered with leading brands like Atlantis Paradise Island and Boyne Resorts, helping them achieve significant improvements in performance, customer satisfaction, and business growth. Through her tailored solutions, clients have not only enhanced operational efficiency but also expanded their market reach and successfully taken on new business opportunities. Susan’s deep dive into AI and its potential to revolutionize the contact center landscape keeps her at the cutting edge of industry trends. Her ability to translate complex strategies into actionable plans ensures that her clients not only meet but exceed their operational goals.
As the principal of SRS Consulting, Susan remains dedicated to delivering measurable, impactful results, leveraging her extensive experience to guide organizations through the ever-evolving challenges of the contact center industry.
"Most people spend more time and energy going around problems than in trying to solve them."
— HENRY FORD, FOUNDER FORD MOTOR COMPANY
01.
LET'S TALK
We will have a meeting or series of meetings to discuss your organization’s needs and plans and how SRS Consulting can help, whether through our consulting services, implementation, business process reengineering, or change management.
02.
THE MAGIC HAPPENS
We work our magic on your behalf, getting to know your business from the inside out and providing that invaluable third-party expert perspective on untapped areas of growth and improvement. Every tip you need to improve or open an effective call center will be in our in-depth assessment and findings presentation.
03.
THE CHERRY ON TOP
We don’t have to just leave you after consultation services have ended. What if the brains behind the high-impact recommendations were overseeing actually implementing them? Our expertise in change management makes transitions and implementations a breeze.
Let's begin the conversation...
We look forward to speaking with you.
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